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As HVAC/R contractors and wholesalers navigate an ongoing labor shortage, Harris Products Group is offering solutions in 2022 to lighten their load. Contractors can now access a brazing and soldering app for easy selection of the right alloy and other on-the-job help. Harris is also expanding N.A.T.E.-certified training, helping more technicians improve their brazing skills so they can achieve the best results the first time and avoid a trip back to rework the job.
For wholesalers, Harris's new website and e-commerce platform will make ordering products and marketing materials easier. New merchandising displays will simplify sales and inventory, saving valuable time.
"We're responding to a need in the marketplace – a labor issue that's impacting both the wholesaler and contractor sides," said Greg Doria, who was named president of Harris Products Group in October. Harris is a long-time manufacturer of brazing alloys, torches, and regulators used in the HVAC/R industry. The company also serves the OEM market with fabricated tube products and the alloys and equipment used for HVAC/R coil systems.
Doria is a big proponent of expanding the company's digital footprint to make it even easier for customers to do business with Harris.
"We're creating a platform that allows our customers to quickly and efficiently get their questions answered or connect with our applications experts for indepth assistance," Doria said. "We want to continue to be a strong partner with our network of HVAC/R distributors and to be a constant source of reliable information for contractors. Our new digital tools will support those goals."
For the digital journey Harris is creating or upgrading numerous tools including the following:
Harris is also offering brazing and welding safety posters – free to HVAC contractors and wholesalers. Topics include easy-to-follow tips on how to install a regulator, and another on how to connect, light and adjust a torch. Other posters are planned for the near future.
Harris also offers its Brazing and Soldering Guide, a printed multi-page reference guide which details proper brazing procedures and other technical information. In addition to this, Harris has developed the Brazing Wheel which is a handy tool for technicians to refer to for finding the right alloy for each brazing job.
Harris's expanded N.A.T.E.-certified brazing training for HVAC/R contractors includes in-person and online classes. Harris is also offering numerous classes on related topics for those looking to enhance their knowledge of various alloys or the basics of flow measurement.
"While our training helps new techs coming into the industry to develop new skills and knowledge, it also helps improve their confidence on the job, which is important when you think about employee retention," said Christen Foltz, technical sales representative and leader of the training program at Harris. "We always encourage contractors to set aside the time to train their new employees. There's no cost for the training as long as the company goes through one of our wholesalers. We see it as a win-win for contractors and really, for the HVAC/R industry."
Harris manufactures the brazing alloys and equipment necessary to complete a residential or commercial HVAC/R project. From the most common of brazing alloys, 15% silver to Harris' proprietary Dynaflow alloy, products for every job and budget are available. All alloys are manufactured to meet or exceed all industry standards and specifications.
In addition to the alloys, Harris manufactures the torches, regulators and accessories needed to get the job done.
Doria said the company is also keeping a focus in 2022 on sales inventory and operations processes to plan for changing customer needs and to stay a step ahead from a delivery standpoint.