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XOi Technologies, providers of a cloud-based mobile application that empowers field service technicians to provide industry-leading service and transparency, has announced a collaboration with Carrier, a world leader in heating, air conditioning, and refrigeration solutions. With this collaboration, XOi will empower both Carrier and Bryant service technicians across the U.S. to safely capture critical job site information, launch on-the-job remote support, access relevant equipment documentation, and capture photos and videos of recommended and completed work.
The collaboration supports Carrier's position as an industry pioneer in innovation and excellence in heating and cooling solutions by incorporating XOi's powerful data-driven technology directly into the Carrier ecosystem. With convenient access to XOi's live video technical support, deep knowledge base and customer warranty and registration insights, contractors are equipped to drive business with elite customer experiences.
"This relationship helps Carrier continue supporting its contractors' ability to provide curb-to-curb HVAC installation and maintenance," said Aaron Salow, CEO and founder of XOi. "Together, we can help Carrier contractors exceed the expectations of their customers, field technicians and distributors. In addition, by streamlining workflows and creating efficiencies, our collaboration can help contractors solve the labor shortage that continues to challenge this industry."
Combining Carrier's trusted, high-performance equipment and service with XOi's artificial intelligence-based solution creates opportunities for contractors to increase revenue and accelerate growth. Carrier contractors can access XOi's remote tech support and knowledge base via Carrier's digital ecosystem to deliver a premier customer experience.
"Innovation has been a key to Carrier's success, and we're committed to making sure our contractors have the right technology solutions," said Gundeep Singh, executive director, Digital and Analytics, NA Residential & Light Commercial, Carrier. "This collaboration helps to ensure that Carrier contractors have the tools necessary to provide the best possible customer experience in the HVAC industry."