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On March 23, Liberty Pumps announced that it will remain open during the COVID-19 pandemic after receiving designation as an "essential business" by New York State. Vice President of Sales and Marketing Randall Waldron sent the following letter to the company's customers:
"As a manufacturer of pumps, critical within the infrastructure for removal of sewage, wastewater and also flood protection, Liberty Pumps has been designated as an essential business by New York State. With that designation, we are allowed to remain open utilizing 100 percent of our workforce. We are, however, going to take additional steps above and beyond the safeguards put in place by the CDC, state and local governments. This is to protect our people and those they may come in contact with.
"While we are now allowed to operate at 100 percent workforce, we will be reducing the number of people in our facility to only 50 percent at any one time. This is to add more distancing between employees. No overlap will occur between shifts to allow for a stoppage of work and thorough disinfecting of areas before the next shift arrives. Also, all people capable of working from home, are now doing so until further notice. They have been equipped by our IT department with company-authorized equipment, set up with the same security safeguards used within our building. With these changes, there will be no reduction in service levels for order entry, customer inquiries or technical customer service. Our team remains ready to assist you!
"Be advised, we are still shipping product 'as normal' and production remains operating under these new conditions.
"As you are well aware, things are rapidly changing. The safety of our people remains our first priority and second, is making sure you can get the essential products you need. I am proud of our employee owners who continue to go above and beyond to service our customers during these unprecedented times.
"We will continue to advise you as changes take place. Stay healthy and safe."