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Rinnai Corp., manufacturer of the number-one selling brand of tankless gas water heaters in North America, announced that it has received the ISO 9001:2015 Quality Management Systems Certification. The certification recognizes design and engineering support, component laboratory testing, manufacturing and assembly of residential and commercial water heaters, and space heating products and accessories.
Established by the International Organization for Standardization (ISO), the ISO 9001:2015 standard provides a framework for an organization's Quality Management System (QMS) built around the concept of continual improvement. The ISO 9001 certification allows organizations to identify and certify the key processes that will maintain and improve the quality of the in-scope processes.
"Meeting this stringent ISO standard reinforces our commitment to ensure all of our employees have a work environment where they feel empowered and are given the best tools to complete the job, ultimately increasing customer satisfaction," said Frank Windsor, president of Rinnai America Corp. "We continue to make significant investments in our people and products, going above and beyond to follow through with our brand promise of 'creating a healthier way of living' for our customers, our employees and our society."
Four Rinnai facilities have aligned to the ISO 9001 QMS standard: the Rinnai U.S. Headquarters, Rinnai's manufacturing facility in Griffin, Georgia, Rinnai's distribution facility in Peachtree City, Georgia, and Rinnai's distribution center in Sparks, Nevada.
Customer satisfaction is the ultimate goal of adopting an ISO 9001 QMS standard. By providing employees with a standardized process for customer support, Rinnai has experienced an improved level of quality for the entire organization, every process and every product.