When a VP’s son arrived expecting an easy summer job, it took a no-nonsense veteran’s tough love to teach him the true value of hard work — changing his life forever.

During an executive MBA program, a class of seasoned leaders learned a vital lesson: tough negotiations often miss opportunities to collaborate and grow the pie before dividing it. In business, focusing first on joint growth leads to stronger, more profitable partnerships.

AI is changing everything — including your job. This smart, witty take explores why sales roles are (mostly) safe for now, how tech is reshaping business in unexpected ways, and what you need to do to stay ahead in the age of machines.

Trying to keep up with what’s new in AI is like trying to follow current political events but without the nastiness. So, given the choice between the two, I’ll choose to follow AI.

“I love the smell of a warehouse in the morning!” I used to say back when I managed branches. 

I suggest you watch some demo videos highlighting the amazing new capabilities of ChatGPT 4o (that’s the letter “o” and not a zero, proving that even the smartest technology in the world can be victimized by dumb branding decisions). 

It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 

Artificial intelligence (AI) is the first technology that learns and improves on its own. Previous technologies relied on humans to get better at their tasks.