In most encounters, the first impression is important. Contractors want to ensure that any team member communicating with clients is perceived as professional and knowledgeable. Richard DiToma discusses how this can be accomplished before and after arriving at the job site.

An interview with Hans Kuster, president and owner, AquaMotion Inc. on what’s in store for the company at the 2024 AHR Expo.

Consolidated Supply Co. was founded in 1928. We are a fourth-generation company that President Karla Neupert Hockley has led successfully for the last 18 years.

I recently visited with a friend who runs a large company that includes multiple showroom locations.

They say a journey of a thousand miles begins with its first step. For Plumbing Distributors Inc. (PDI), the first step was made in 1973 by Glad Mealor and his brother-in-law, Ronald Pratt, along with Glad’s son, Sid Mealor.

The Cosmopolitan of Las Vegas (the Cosmo) opened in December 2010.

After nearly four decades, Ralph Suppa retired from the Canadian Institute of Plumbing & Heating. Here, he reminisces about people in the industry who have become good friends, what the organization has accomplished and what it still needs to do.

“It’s exciting to see the progress. It’s been exciting for me to see how people have grown and how I believe we’re making this world a better place.”

The Smithsonian Institution’s Bird House at the National Zoo and Conservation Biology Institute underwent a six-year, $69 million project to upgrade the space with efficient water systems and an innovative HVAC design. More than 170 individual birds representing 70-plus species are on view.