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Nexstar Network has expanded its coaching team with the additions of Lucas McAlpin as a customer experience coach and Melvin Music as a business coach.
McAlpin has been a Nexstar employee in the membership sales department for more than a year. However, his more than two decades of experience in outside sales, inside sales, customer service, call center and the trades have provided the opportunity for him to shift his role and apply his expertise to help members in a coaching capacity.
“I look forward to working with Nexstar Network members from the call center perspective and really diving deep into the concept of creatively serving customers, because that is what it’s all about,” McAlpin said.
Before being hired as a business coach, Music was the owner of a Nexstar member company. His 17 years of experience as a plumbing, electric, and HVAC business owner prepared him for his new role.
“What excites me most about working for Nexstar is that I love to help people; I can speak firsthand to the power of Nexstar’s ability to help people and change lives,” Music said. “I hope I can give back as much as I have received from Nexstar.”
Music joins a team of 48 coaches, trainers and support staff who work with plumbing, HVAC and electrical residential service contractors to help them improve their businesses.