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When businessmen, George Poehner and A.C. Dillman, started a company in the late 1890’s offering plumbing services in the Joliet, Illinois, area, they applied the same principle that had made Poehner & Dillman Company one of the largest hardware companies: Do whatever it takes to satisfy the customer. Today, the company celebrates its 132nd anniversary as PDM Plumbing, Heating & Cooling, and it continues to provide customer service and quality workmanship for residential and commercial plumbers.
“I’m humbled by the longevity and success of our company, but it’s only been possible because our team focuses on exceeding customer’s expectations every day,” said Rudy Mahalik, Jr., chairman of Poehner, Dillman & Mahalik, Inc. “At PDM, friendship starts by treating the customer right and being straight shooters about letting them know exactly what to expect. When customers give us a chance, they see we deliver our best because we want to stay in business for another 132 years.”
The hardware firm operated by Poehner & Dillman Company offered home goods, plumbing products, gas stoves, hardware and tools at fair prices. A commitment to customer satisfaction made the hardware company one of the largest and most well-known businesses of its type, and paved the way for the partners to make the move into the plumbing and heating business in the 1890’s.
What would eventually become an award-winning HVAC company in Joliet, Illinois, began with a focus on competitive pricing, outstanding service and a commitment to standing behind its work. Today, service calls are handled by uniformed technicians who are fully insured, so customers can feel safe and at ease when requesting service.
The technicians carry on the legacy George Poehner and A.C. Dillman began giving customers; it’s a formula that should the business growing for another 132 years.