Samsung Electronics, has announced the latest feature release for SmartThings Pro, its cloud-native IoT platform designed for the HVAC industry.
Building on the momentum of its initial U.S. launch, this update includes an enhancement and expansion of key features that empower HVAC leaders with a proactive system that includes streamlined service workflows, and sophisticated logic-based automation.
SmartThings Pro serves as a centralized command center, equipping HVAC professionals-including contractors, service organizations, and property owners-with the tools to remotely manage and monitor complex systems across both residential and commercial environments. Following its showcase at AHR 2026, the platform continues to evolve to support industry leaders in gaining multi-site visibility, resolving issues faster through remote diagnostics, and automating workflows to reduce onsite visits and energy consumption significantly.
"The latest release of SmartThings Pro takes remote management a step further by turning raw data into actionable intelligence," said Chanwoo Park, executive vice president at Samsung Electronics B2B Integrated Offering Center. "We aren't just providing data around what is happening; we’re helping HVAC professionals predict and prevent what could happen.”
Here is a deeper look at the latest release of SmartThings Pro for HVAC leaders:
Predictive Maintenance and Integrated Service Workflows
With rule-based failure prediction, SmartThings Pro lets HVAC professionals leverage advanced AI models and pre-set parameters, SmartThings Pro can now detect early anomalies within indoor units, outdoor units, and other system components, allowing teams to intervene before critical system failure occurs.
Samsung has also implemented integrated service workflows. A built-in ticketing engine now automatically routes maintenance alerts to the most qualified team members based on their specific expertise and geographic locale. The system supports full ticket lifecycle management, allowing for seamless escalation or de-escalation to ensure high-priority issues are resolved immediately.
Advanced Logic Control and Operations Automation
While SmartThings Pro has long offered schedule-based automation, this update introduces sophisticated logic control via an advanced rule engine. By integrating more data points to the editor, SmartThings Pro enables more in-depth and complex automation flows for HVAC maintenance teams.
And to ensure these automations are delivering results, the platform now features regular site performance reporting, providing stakeholders with a data-backed view of energy efficiency and operational health across their entire portfolio.
Providing Value for Operators
The premium remote maintenance and data-driven lifecycle services SmartThings Pro offers are transformative for operators, who gain a centralized "command center" for multi-site efficiency, utilizing role-based access control to ensure secure, accountable system management.
What’s more, SmartThings Pro provides built-in energy saving automations specifically designed for Samsung HVAC systems. By allowing operators to optimize HVAC operations based on real-time conditions, SmartThings Pro ensures stable indoor environments while directly addressing the rising pressure of energy costs and environmental regulations.
SmartThings Pro: The New Standard for Distributed Enterprise HVAC
As the industry faces growing complexity, SmartThings Pro emerges as a definitive, scalable solution that bridges the gap between traditional HVAC infrastructure and advanced AI-driven IoT. SmartThings Pro eliminates silos and reduces the need for truck rolls to troubleshoot HVAC systems.
No longer just a management tool, SmartThings Pro is a shared platform for HVAC operations, maintenance, and energy data. The platform empowers the entire HVAC ecosystem to work smarter, reduce their carbon footprint, and deliver unparalleled indoor comfort at scale.
