Consolidated Supply Co. was founded in 1928. We are a fourth-generation company that President Karla Neupert Hockley has led successfully for the last 18 years. We have 21 locations and within those, we proudly have 10 luxury showrooms in Oregon, Washington and Idaho. Our teams supply solutions, services and products to plumbing, water works and hydronics customers to enhance the quality of life for families in the Pacific Northwest.
At the heart of Consolidated Supply Co.’s success is The Fixture Gallery, our showroom brand, where excelling in customer service is not just a goal but also a commitment. We opened our first Fixture Gallery in 1980 and have been growing ever since. Our showrooms offer interactive displays and a diverse product range.
At The Fixture Gallery, our team of showroom professionals take pride in their ability to anticipate our customers’ needs, guide, educate and help them create the space that they will feel at home in. We manage a project from start to finish and beyond completion if an issue arises. In addition to comprehensive project management, we provide a complete portfolio of the job including photos, specifications sheets and warranty information, emphasizing a partnership approach rather than merely transactional.
I joined Consolidated Supply Co. in 2010 part-time. I split my time between will-call and showroom sales. I was then promoted to a full-time showroom consultant. When my then-showroom manager retired in 2015, I took on that role. In 2018, the opportunity to take on the corporate showroom manager position presented itself and I took on the challenge.
My home branch is our Tigard location, but I travel to the other showrooms frequently to provide support, grow market share and strengthen The Fixture Gallery brand.
In addition to serving The Fixture Gallery customers, we are proud of our hands-on showroom events, all the while infusing fun and education. Partnering with our wonderful reps every step of the way, we collaborate to ensure that all sides of our business are showcased in a welcoming and engaging environment.
In the past, we hosted a pumpkin carving and a holiday wreath class via Zoom during the pandemic, so we could still connect with our clients. We have also held in-person pop-up flower shops, mystery box cooking challenges, “Chopped”-style cooking events, murder mystery dinner parties, macrame and wooden masterpiece classes — just to name a few.
The Fixture Galleries’ staff are involved in local chapters of the Home Builders Association, the Decorative Plumbing and Hardware Association, the National Kitchen and Bath Association, the National Association of the Remodeling Industry and the Interior Design Society. Several of our showroom staff are on various boards and committees throughout their respective regions.
Giving time and effort and having solid foundations within the community are key to our business growth. Let’s face it; our industry has some of the coolest people, wouldn’t you agree? Involving our showroom team reflects the importance of giving back, contributing energy and building lasting relationships within our areas. I have met amazing people on my journey and made lifelong friends, and I am so grateful for that.
Recognition has not eluded us. In 2023, The Fixture Gallery was honored as the AD Decorative Brands Division Member of the Year, an accolade that speaks volumes about our commitment to excellence. I was invited this year to sit on the board of directors for the AD Decorative Brands Division. I recall when Dan Kelly asked me to be on the board — I was filled with pride and excited to say yes. To be involved with such a great group of people with so much knowledge is a privilege.
I absorb as much as I can and try to give back at the same time. I really love that AD Decorative Brands Division members are all-in. I can reach out to any member and count on a good talk, collaboration, and any help I might need. For us, being a part of AD has been an invaluable partnership. We help and lift each other to the next level of business growth; ask me how to join. As Karla always says, and it’s so true, none of us is as smart as all of us.
Pacific Northwest Trends
Matte black and gold finishes are going strong in the Pacific Northwest. Split finishes in the kitchen and bath are trending more. Matte white is popping up in more homes and, I believe, will gain more momentum in the next couple of years.
Workstation kitchen sinks are being requested more by designers, homeowners and builders alike. The ability to have all the accessories, such as colanders and drying racks, in one place is the perfect design and function option our clients are looking for. Washlet seats and smart toilets have been the go-to as they are eco-friendly choices with less need for toilet paper and, overall, a more hygienic alternative.
Wellness is a big buzzword that sparks the conversation about steam showers, therapy tubs (air and cold water), filtration, touchless faucets and digital shower options. We have clients future-proofing their homes with aging-in-place additions: grab bars, walk-in tubs, wall-mounted shower seats, zero-threshold shower bases, adjustable hand showers and shower heads.
We love our acronyms here at Consolidated Supply and The Fixture Gallery, so I leave you with my personal favorite, DFTBA — Don’t Forget to be Awesome!
Amy Mack is Consolidated Supply Co.’s corporate showroom manager, overseeing 10 The Fixture Gallery locations in three states.