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The Portland Group, the family-owned, fourth-generation plumbing, heating and air-conditioning company, has announced two new innovative ways to ease the customer experience — the OETouch app and the PG Express.
The Portland Group's OETouch app is perfect for trade professionals. The Reorder Pad displays your past year's product sales to easily identify customers' frequently purchased products. Plus, access account information such as open quotes, orders, and invoices, as well as AR information. The app also provides instant access to product pricing, as well as branch and network availability.
"For the busy Portland Group customers this new app makes shopping simple, easy, and efficient," said Ben Rose, president of The Portland Group. "Our trade professionals, who are regularly on the move, need something easy and digital to keep track of all their clients. This app allows for them to keep everything organized and readily available, with easy access to product data and spec sheets."
The PG Express is for those who need items from one of our locations fast. Now available at five of The Portland Group locations — West Newton, Massachusetts; Framingham, Massachusetts; Raynham, Massachusetts; Manchester, New Hampshire; and Haverhill, Massachusetts, this easy-to-use system allows customers to pick up their order 30 minutes after submitting it through email.
"The PG Express eliminates the need to shop," said Steve LaDuke, The Portland Group's technical sales specialist. "Our Trade professionals, who are on the job regularly and need to pick up something fast, can just email us and have it ready for pickup within the hour, making their day and jobs go much smoother."