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Schedule Engine, a leading provider in repair and sales scheduling services for the home services industry, is providing comprehensive virtual solutions that enable contractors to deliver a seamless, end-to-end customer experience that's efficient for their business and allows safer delivery of essential services.
One of Schedule Engine's primary services, Remote Assist, connects homeowners with expert field technicians virtually for diagnostic and repair service, eliminating the time, expense and, in today's environment, potential safety concerns of home calls for contractors. With remote consultations for diagnosis and troubleshooting, photo uploads and live video chat, Remote Assist also saves time and reduces the anxiety of home visits for homeowners.
"Recent circumstances have demonstrated that virtual service is essential for contractors," said Austin Haller, founder and CEO of Schedule Engine. "Remote Assist and Schedule Engine's other virtual services, like online booking and 24/7 live chat support, present an opportunity for contractors to scale their business efficiently. We are committed to helping our customers, and this solution is a win-win for contractors and homeowners so they can build trust and real relationships and have flexibility in the way they interact."
Up to 50 percent of Remote Assist issues are resolved virtually, and more than 80 percent of the remaining calls are solved in the first visit.
Remote Assist is currently available as part of Schedule Engine's 45-day free trial. Additional virtual services available include the following:
"The team at Schedule Engine has years of experience in the home services industry, so we understand the challenges contractors face every day," Haller said. "That know-how, combined with the vision of our technology and customer experience teams, has helped us build an all-in-one, responsive solution for scheduling and remote service that improves business efficiency and the experience of homeowners. We're helping thousands of contractors move from crisis to opportunity and deliver the best experience for their customers."
For more information about Schedule Engine and Remote Assist, or to schedule a demo, visit www.scheduleengine.com.