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It can be difficult to know who to trust when hiring someone to work inside the home, and that decision becomes even more stressful during an emergency. That's why locally owned and operated Forrest Anderson Plumbing and AC (Forrest Anderson) is launching a new system to give every customer confidence they will be treated with honesty and respect.
The new Forrest Anderson Complete Service Experience is a formalized process that redefines the customer-technician experience through four key areas: understanding, explanations, solutions, and delivery. This new process assures customers will get all the information they need to make an educated decision about repairs and replacements to their HVAC systems, plumbing, and air purifiers.
"As a business owner and mother, it's important for me to trust the people that I bring into my home to be reliable, trustworthy, and approachable so I feel comfortable asking questions and making decisions, and that's exactly how we want every one of our customers to feel," said Audrey Monell, president of Forrest Anderson. "Our Complete Service Experience formalizes what we have been doing for years by ensuring our technicians treat every customer with respect by empowering them to check our work, ask questions, and demand exceptional service."
The Forrest Anderson Complete Service Experience is a four-part process which guides technicians through a complete evaluation of the HVAC or plumbing system to identify problems. The technician shows the customer what they found and uses high definition pictures on a tablet to carefully explain all potential options regarding repair or replacement. Before any work is done, the Forrest Anderson technician writes up a detailed proposal for the agreed repair and provides recommendations to avoid future problems. In addition, the customer receives a point-by-point inspection so they can ensure the work was completed satisfactorily.
"My grandfather started this company based on simple core values to treat people right, do our best job, and always do the right thing, and I am proud to carry on his legacy with this new commitment to our customers so that they have confidence in everything we do," Monell added.
The third-generation Glendale company announced the service commitment on its new website located at www.forrestanderson.net, where customers can review services, request a quote, and get helpful tips to keep systems running smoothly. Customers can also use the Forrest Anderson website to view special finance options through Wells Fargo Financial National Bank and pay their bill online.