We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.

logo
  • Engineers & Specifiers
  • Contractors & Installers
  • Wholesalers & Distributors

Follow Us

Newsletter Signups
Magazine Subscriptions
  • The Wholesaler
  • Plumbing Engineer
  • PHC News
Newsletter Signups
Magazine Subscriptions
  • The Wholesaler
  • Plumbing Engineer
  • PHC News
ASK PHCPPROS AI
  • PRODUCTS
    • Bath & Kitchen
    • Fire Protection
    • HVAC
    • Hydronics/Radiant
    • Plumbing
    • PVF
    • Tools
  • PROJECTS
    • Commercial
    • Green Building
    • MRO/Retrofit
    • Remodeling
    • Residential
  • BUSINESS
    • Buying Groups
    • Technology
    • Associations
  • CODES & STANDARDS
    • ANSI
    • ASHRAE
    • ASSE
    • Regulations
    • Green Building
    • IAPMO
    • ICC
    • NFPA
  • RESOURCES
    • PROS REPS
    • Media Kit
    • Advertise
    • Contact Us
    • Classifieds
    • Digital Editions
    • Testimonials
    • Subscribe
    • Health & Wellness
    • AHR Expo 2025
  • DIGITAL EDITIONS
ASK PHCPPROS AI
Home » ServiceTitan reports record growth in 2015

ServiceTitan reports record growth in 2015

March 8, 2016
Joseph Elias Phillips

ServiceTitan experienced significant growth in 2015, adding a record number of employees and tripling its customer base. In response to this rapid growth, the company introduced a new customer experience model that integrates ServiceTitan’s Onboarding, Success, and Support departments to offer a more seamless onboarding process for new clients and ensure all customers receive a superior level of support.

In 2015, the number of ServiceTitan employees grew from 21 to 95, with the majority of growth – 27 employees in total – in the Customer Experience department. Customer Experience consists of four teams – Onboarding, Training, Support, and Success – making up nearly half the company.

“With our significant growth in 2015, it became very clear that we needed a better process for onboarding our growing number of new clients and providing unparalleled, ongoing support,” said Ara Mahdessian, CEO of ServiceTitan. “Our high-touch customer experience model does exactly that. From day one, customers will receive customer service that is second to none.”

In 2015, ServiceTitan was named a Top 100 L.A. Tech Company by Built in Los Angeles. This prestigious ranking of organizations with fewer than 100 employees includes other notable tech titans, Buzzfeed, Tindr and Snapchat.

 

 

Business Contractors & Installers Industry Community News
  • Related Articles

    Solar energy on course for record growth in 2015

    A.O. Smith reports record 2Q earnings on strong global sales growth

    AD Reports Record-Breaking Member Sales of $10.2 Billion in Third Quarter

  • Related Products

    CEU Webinar

    Directory Listing - Premium

Most Popular

  • NFPA Launches "A Code for Every Moment” Campaign to Raise Awareness and Defend U.S. System of Safety Standards Amid Growing Threats

  • Growing with Private Equity feat. Lehman Pipe and Supply CEO Josh Aberman

  • Mid-City Supply Announces New Division Managers

  • Demystifying Decarbonization

Featured Video

General video

Root 66 Demo with Steve Landis, Gatti Plumbing

Subscribe & Learn More

  • Tw06 2025 cover
    Subscribe
  • Pe06 2025 cover
    Subscribe
  • Phc06 2025 cover
    Subscribe
  • Digital editions
    Learn More

More from PHCP Pros

  • Editorial Team
  • Home
  • Contact Us
  • About
  • Advertise

Follow Us

© 2025 All Rights Reserved

Design, CMS, Hosting & Web Development | ePublishing