The best service managers are service leaders. They build professional teams and steer them toward common goals of customer delight and professional craftsmanship. Providing excellent service, day in and day out, to each and every customer, requires effort, planning, and leadership. As your company grows and adds employees, it becomes more complex and requires more focus. Providing excellent service doesn’t come from good intentions – it comes from internal systems, hiring practices, team coaching, implementing technology, offering the right incentives, and constant learning – for you and your employees.

Service Leadership started out 12 years ago as the ACCA Service Managers Forum. It has been one of the most successful annual contractor conferences of any kind. Our presenters come from the front lines of contracting – business owners, service leaders, and other industry experts – who know how to beat competition, because they do it every day.

In addition to General and Breakout session, there will be a trip to visit Emerson’s Helix Innovation Center on the campus of the University of Dayton. The Helix features full-scale, simulated environments, including a working commercial kitchen, a two-story residential home, a grocery store, a data center, and a commercial building. The center focuses on advancing ideas from concept to prototype quickly while testing them under real-world conditions.