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Q: I'm new to sales and to business in general. I don't want to make a "manners” or "etiquette” mistake that could cause problems. Are there any special rules for business etiquette that I should know about?
A. That's a question that I have rarely heard. But, good question, nonetheless. As new generations of sales people come into the profession, the culture changes somewhat, and some of the old rules pass on. Every now and then, it's a good idea to refresh some of the basic rules of business etiquette.
The fundamental rule is to think about the customer, and put yourself in his shoes. How would you want to be treated? Here are some specific applications:
That's a good list to get started. Good luck.
By the way, you'll find this kind of insight into dozens of sales issues in our Sales Resource Center. It houses 435 training programs to help everyone live more successfully and sell better. All delivered over the internet, 24/7, for one low monthly fee.