KultureCity, a world leader in sensory accessibility and acceptance, and Dayco Systems Heating, Cooling and Plumbing, a Georgia-based and family-owned heating and cooling provider, announced a new partnership during a ribbon-cutting celebration at Dayco System’s headquarters in Acworth on Friday.

As part of the partnership, Dayco Systems is introducing sensory-inclusive certified at-home service visits, further strengthening its commitment to customer comfort and care. With more than 40 years of experience across HVAC, plumbing and indoor air quality, Dayco is building on its longstanding reputation by creating more inclusive service experiences for customers of all needs.

Through its Sensory Inclusive certification, Dayco Systems is enhancing how it serves customers by equipping its technicians with the tools and training to better support individuals and families with sensory needs or invisible disabilities. This approach ensures each at-home service visit is more informed, responsive and considerate of a wide range of customer experiences.

“At Dayco Systems, we believe that innovation is about the environment that we create for our people,” said Brian Davis, general manager, Dayco Systems Heating, Cooling and Plumbing. Having the opportunity to partner with KultureCity allows us to take a meaningful step forward in ensuring our employees are able to service homes in a way that creates an inclusive and supportive environment for everyone.”

KultureCity, a global leader in advancing accessibility for individuals with sensory needs and invisible disabilities, continues to expand its impact through partnerships like this. The organization is helping bring inclusion into everyday environments, including the home.

“This partnership with Dayco Systems is a powerful example of what happens when organizations move from intention to action,” said executive director for KultureCity Uma Srivastava. “When strangers come to someone’s home for a visit, it is important for a company like Dayco Systems to empower their own employees to create a space where individuals of all sensory needs feel seen, supported and empowered.”

According to KultureCity, one in four individuals has a sensory need or invisible disability, including conditions such as PTSD, autism, dementia and the effects of strokes. Sensory sensitivities can make everyday environments, such as unfamiliar sounds, lighting or smells, overwhelming or even physically painful, underscoring the importance of inclusive service practices.