Eanes Heating and Air Conditioning has been providing high-quality heating and cooling products and services across the Piedmont Triad area of North Carolina since 1968.
President John Eanes has been leading Eanes for the past seven years. After his father started the company, the young John Eanes joined the family business, initially working during his summer breaks from school. Over the years, he’s dabbled in a little bit of everything — dispatching, sales and installation. After graduating college, Eanes became a math teacher. He even went on to receive his master’s degree to become a principal. When his wife, who is also a teacher, gave birth to their first child — one of three daughters — Eanes and his family changed course. He has found much practicality from his education background in his leadership within the HVAC industry.
“Teaching and going through the master’s program prepared me — leading committees, having meetings with faculty — this has all helped me in my current role,” Eanes says.
Eanes currently oversees 60 employees across 3 locations — High Point, Greensboro and Winston-Salem, which the company opened in January of this year. Ninety percent of its work is residential repair and replacement. Eanes Heating and Air Conditioning has a commitment to service and integrity.
“We want to take care of our customers and employees and do things right — not cut corners. We want to be known as the most professional contractors in the area. My goal is to have good people and keep them a long time, and to keep growing,” Eanes says.
Like many service companies, Eanes has shifted with the technological times, updating many of its outdated internal systems and procedures. The company has also made strides in a more polished image and message, so that it is more easily accessible to customers.
“Since we’ve added two offices, we’ve begun to share spreadsheets. We also put a big emphasis on getting online reviews. It’s really important to our culture to impress the customers. Their reviews have helped with our growth through the last seven years, and we’ve more than tripled. We’ve started wrapping our vans, updating our website and implementing a more professional look into our marketing,” Eanes says.
Eanes has also focused on recruiting. He recently created a position that focuses solely on job recruitment. He believes that recruitment work should be emphasized year-round.
“We also advertise on the radio a lot. And we speak at community colleges. You can never stop. There always should be someone in the wings, ready to step in. Recruitment takes up a lot of time,” Eanes explains.
Two of the colleges that he speaks at are Guilford Technical Community College and Davidson County Community College. This gives students the chance to ask him questions, any questions.
“They especially want to know the pay, how quickly they move up and the technology pieces,” Eanes says. “And then they want to know what it’s like to do the job — a day in the life.”
At Eanes, technicians kick off at 8 a.m. every morning with their first call. Team leaders, who have been with the company for a while, help train new team members. Technicians are constantly learning and training.
“We are dedicated to finding good people, and we hire on attitude, less on knowledge. Those who know everything and have a bad attitude can be toxic to a workplace. We want those who want to learn,” Eanes says.
Currently, Eanes has had its hands full with the work at the Winston-Salem location, which has helped in recruiting top-notch technicians. “We’ve always done work there. But now, we’re more a part of the community. This helps in recruiting. There has been a huge percent sales increase. We’ve had to add people on the fly,” Eanes says.
Eanes Heating and Air Conditioning will continue to set its sights on the customer. “We will do it right — whatever it takes to make sure the customer is satisfied,” Eanes says.