Round-the-clock call answering services are part of a new benefit available to members of the Plumbing-Heating-Cooling Contractors-National Association through a partnership with Minnesota-based Time Communications. PHCC members can sign up online to explore how this new service can meet their company's needs.
Recognizing that – especially in a service industry – emergencies can happen at any time and every customer call impacts a company's bottom line, this latest PHCC Preferred Service offers PHCC members a discounted monthly rate on a host of call management services, including:
- 24/7/365 call answering
- Paging and dispatch services
- Emergency response
- Appointment scheduling
- On-call scheduling
- Dedicated operators
With more than 40 years of experience, Time Communications will work with interested PHCC members in developing a call management plan that works best for their business. They can help by qualifying true after-hours emergencies, followed by texting or calling the company's on-call staff directly and confirming the inquiries were delivered in a timely fashion.
