We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.

logo
  • Engineers & Specifiers
  • Contractors & Installers
  • Wholesalers & Distributors
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Free Subscription
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • PRODUCTS
    • Bath & Kitchen
    • Fire Protection
    • HVAC
    • Hydronics/Radiant
    • Plumbing
    • PVF
    • Tools
  • PROJECTS
    • Commercial
    • Green Building
    • MRO/Retrofit
    • Remodeling
    • Residential
  • HOW TO
    • Design
    • Fire Protection
    • Legal Matters
    • Management
  • BUSINESS
    • Buying Groups
    • Technology
    • Associations
  • CODES & STANDARDS
    • ANSI
    • ASHRAE
    • ASSE
    • Regulations
    • Green Building
    • IAPMO
    • ICC
    • NFPA
  • RESOURCES
    • Media Kit
    • Advertise
    • Contact Us
    • Classifieds
    • Digital Editions
    • Behind the Wall
    • Webinars
    • AHR Live 2023
  • PODCASTS
  • DIGITAL EDITIONS
Home » T&S Brass renovates customer contact center to improve service

T&S Brass renovates customer contact center to improve service

April 24, 2017
No Comments
T&S Brass renovated its customer contact center to expand the space for the growing department.

T&S Brass, a manufacturer of foodservice and commercial plumbing products, has completed a renovation of its customer contact center to provide additional space for the growing department and improve service to customers.

Prior to renovation, the contact center had reached seating capacity thanks to T&S' growth in recent years. The renovation and expansion boosted the contact center's capacity by 25 percent and provided updated facilities for customer service representatives.

Representatives work in teams to provide mutual support and backup throughout the day, and the contact center was organized into pods that help interaction and collaboration among team members.

In addition, enhanced lighting, adjustable seats and standing desks, and sound-buffering tiles were added to improve the working environment for the team.

The contact center, housed at T&S' Travelers Rest, South Carolina, headquarters, handles several hundred customer interactions per day, including 300 to 400 calls, hundreds of emails and text and online chats. The standard is for 90 percent of calls to be answered within 30 seconds and emails responded to within 24 hours, though most are actually answered within minutes.

Business Contractors & Installers Industry Community News
  • Related Articles

    T&S Brass Increases Customer Support with Reorganized Plumbing Division

    Power Selling Pros Launches YouTube, Facebook Show to Help Contractors Improve Customer Service

    Simple steps to improve your customer service

  • Related Products

    Directory Listing - Free

    Directory Listing - Premium

  • Related Directories

    T&S Brass

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular

  • SLB Announces Newmans Valve as NEWCO Valve Supplier for Western Hemisphere

  • Duravit Announces New Hires and Promotions

  • Chicago Plumber’s Union Dyes Chicago River Green for St. Patrick’s Day 2023

  • Peterman Brothers Charity Showdown Supports Indianapolis-Area Community Organizations

Featured Video

Caleffi video thumb

The Gold Standard: Separation with NO Compromise

Industry Events

  • 26Mar

    MCAA 2023 Annual Convention

    Phoenix, AZ
  • 29Mar

    2023 SFPE European Conference & Expo

    Berlin ,
  • 11Apr

    ASA ELEVATE2023

    Charleston, SC
More Events

Subscribe to our newsletters & stay updated

Subscribe & Learn More

  • Tw03 2023 cover
    Learn More
  • Pe03 2023 cover
    Learn More
  • Phc03 2023 cover
    Learn More
  • Es 2022
    Learn More
Subscribe

More from PHCP Pros

  • Editorial Team
  • Home
  • Contact Us
  • About
  • Advertise

Follow Us

© 2023 All Rights Reserved

Design, CMS, Hosting & Web Development | ePublishing