John Godbold, vice president of service operations, Harris, has been in the industry for more than 30 years. Starting as a technician in the U.S. Navy, then as general manager for Harris Mid-Atlantic Service, where he grew the division exponentially. Godbold he now oversees all service and BAS operations for Harris nationwide, which includes championing Harris’ Field Service Management project to enhance labor productivity and customer experience through automated tools and information.