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Sarah Nicastro

Sarah Nicastro is a field service evangelist at software development firm IFS. For more than a decade, she has been helping service organizations make sense of emerging trends to determine how to improve their businesses strategically. Nicastro is a well-known figure in the industry, having previously served as editor-in-chief at Field Technologies magazine and Field Technologies Online.

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AI Enables Service Firms to Get Ahead of the Game

Prepare for the next batch of technologies and make significant investments in field service management software.

February 5, 2020

Sarah Nicastro

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When we think of artificial intelligence (AI), we usually think of robots and autonomous systems interacting with the physical world, or a central brain that runs the entirety of business operations.