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Rodney Koop

Rodney Koop, pricing enthusiast, is the founder and CEO of The New Flat Rate, a home service menu-selling system designed to put profit directly into the hands of plumbing, electrical, and HVAC contractors. For more information, visit thenewflatrate.com .email info@menupricing.com.

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Customer Empowerment is Key to Repeat Business

Create an environment that lets your customers subconsciously recognize they are in control.

July 8, 2019

Rodney Koop

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Customers want to be in control and it has to be their idea. Telling someone they are empowered still leaves you in control. Now, let’s create an environment that empowers the customer.